Frequently Asked Questions

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Member FAQs

Order FAQs

Shipping and Delivery Issues

After-Sales Service Issues

⚠️ The company reserves the right to interpret and amend these common questions as needed. Any changes will be reflected on the official website or platform announcements.

Member FAQs

Ⓗ How to Register as a New Member?

Ⓗ When is the birthday shopping credit issued?

Ⓗ How to enter a discount code?

Ⓗ How to claim member-exclusive shopping rewards? When will they be sent?

Ⓗ Does the shopping reward credit have an expiration date?

Ⓗ Can the shopping reward credit be used together with the member shopping credit?

Ⓗ Do you need to be a member to accumulate shopping reward credit?

Ⓗ How is the shopping reward credit calculated?

Ⓗ Do you have physical stores? Is parking available? What are the business hours?

Order FAQs

Ⓗ How can I check the status of my order?

Ⓗ What should I do if the payment fails?

Ⓗ How to use ATM transfer (virtual account)?

Ⓗ I received the product, but why wasn’t the invoice included?

Ⓗ How to choose to issue an invoice for a company? (I need the invoice to be issued with the company name and tax ID)

Ⓗ Can I cancel an order after it has been placed?

Ⓗ Can I change the items purchased after the order has been placed?

Shipping and Delivery Issues

Ⓗ When will the product be shipped after placing the order?

Ⓗ How can I check the shipping and delivery progress?

Ⓗ How to check the progress of a package through different delivery channels?

Ⓗ If I forget to pick up a package from the convenience store, can it be resent?

After-Sales Service Issues

Ⓗ Under what circumstances are returns or exchanges not accepted?

Ⓗ Why are intimate apparel items not eligible for exchanges?

Ⓗ What is the process for returning or exchanging items?

Ⓗ What should I do if I receive a defective item, or if there are missing parts, damage, or incorrect items in my order?